To solve a crisis situation, take this 4 steps approach:
1. Isolate the problem
Making the problem bigger than it is, is a natural tendency. Isolate the problem first and reduce it to its real size.
2. Design a strategy
Write down your options. Take a white page and write down all the possible options you have, even the ones which do not seem realistic.
Select some one or more of your options and design a more detailed course of action.
3. Take action
Taking action is what shifts a situation. It is what makes the difference. It always means slightly going beyond your comfort zone.
4. Follow up
Sometimes a message needs to be repeated a few times to be effective. Be sure you follow up on the steps you have to take.
Learn from your experience. Be sure you do what it needed so that the problem does not surface again. You can as well design quick responses strategies in case the same situation happens again.
It can take a while to integrate how to do it. Once you learn it though, you'll realize how easy and direct it is to find solutions. It is a single life skill that you'll use for a life time.
It is good to remember that with crisis situations it is okay to focus on short term or temporary solutions. Look at what you can do straight away to go through this transition period. This will give you a bit of extra energy to start looking at longer term perspectives